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Samtouch Features.

  • Ease of Training
  • Flexible Features
  • Low Maintenance
  • Proven Technology
  • Best Practice Operation
  • Built for Retail & Hospitality
  • Fully Compatible Hardware

HOSPITALITY VERSION

GENERAL POINT OF SALE

LOCAL OPERATION
Samtouch works locally on your POS terminal and does not require a constant connection to the internet. If connection to the internet fails then your system will continue to operate.

FAST TRAINING
Samtouch has a simple user interface so staff training is easy

CUSTOM RECEIPT
Customize receipts with your logo. Choose whether to email or print receipts after a sale.

RETURNS, REFUNDS & STORE CREDIT
Refund past orders to store credit, gift cards, or back to the customer using the original payment method. These operations can be restricted to manager control, although each operation is retained against the individual operator.

DISCOUNTS
Discounts can be made against individual items or the whole sale.  Individual products can be disabled from any discount. These operations can be restricted to manager control, although each operation is retained against the individual operator.

POS HARDWARE

SAM4S POINT OF SALE TERMINALS
We are unique in the fact that we offer a total solution from Point Of Sale hardware thru to the software solution. All our systems are rigorously tested inline to ensure they are fully compatible. SAM4S offer a range of POS terminals which are stylish, reliable and cost effective.

HISENSE TABLETS
We recommend Hisense Windows tablets as they are designed to handle commercial operation will higher levels of ruggedness than consumer tablets.  Samtouch interface is identical on your POS systems and tablet, so there is not requirement for further training from tablet use.

POS PRINTERS
Whether it be receipt printing, remote kitchen printing or label printing, we offer a range of printer’s from SAM4S, Bixolon or Citizen. All printer’s we offer have all been tested with our solutions.

PROVEN TECHNOLOGY
Windows Operating Systems have been the back bone of EPOS hardware for many years and provide the highest level of functionality, flexibility and security.

OPERATORS

OPERATOR SIGN ON
There are a number of ways that operators can sign onto the system which is a balance of speed and security. There are no limits to the number of operators or waiter(ess) that can be assigned to your system.

  • Push button – Is the normal operation adopted for bar operation as it is the fastest operation with some level of operator analysis.  Using push button operation also has clerk interrupt built-in.  In simple terms one operator can start a sale and the sale can be interrupted during the sale for another operator to use the POS terminal.  
  • Dallas Operation – A unique key fob can be given to each operator so that their sales information can be monitored more accurately.  Dallas operation is very quick and is more secure.
  • Code Sign On – Each member of staff can be allocated with a unique code which increases security.  This is ideal for slower service operations but not recommended for fast service.
  • Magnetic Card Swipe – Not the most popular way to sign onto you EPOS system, but sometimes used in businesses with door entry or exit systems to utilise the same I.D card

CLERK INTERUPT
Clerk or operator interrupt is a great feature that speeds up service in bar environments for example. A bar waiter can start servicing the customer and inevitably the customer requires something else. The waiter can then “hold” the sale whilst another operator can use the terminal to carry out another customer sale. When the first waiter returns to the terminal and signs on the sales they started can be added too and then completed. The number of time the sale can be held is unlimited and any waiter can hold their sale again with no limitations.

MULTI TERMINAL INTERUPT
As above, but in a multi-terminal system the waiter can sign onto any terminal in the system and carry on the sale.  The system automatically sync’s all operator hold balances throughout the system

EXISTING BALANCE
When using Clerk Interupt, the balance that is outstanding against a waiter is displayed on their sign on button

BALANCE TRANSFER
As part of the Interupt operation a balance can be transferred to a Restaurant table or room

CUSTOMER RECEIPT
With all the holding of transactions going on in the system, you might think that the customer receipt will be garbage.  With Samtouch the customer receipt only shows the detailed items the customer has purchased.

TABLE MANAGEMENT

TABLE BALANCES
Samtouch offers a number of levels of table or balance tracking. For example you may wish to store balances for restaurant tables during the evening and then post balances to rooms. Up to four difference tracking systems are available in Samtouch which are all independent of each other. i.e
BAR TABLES
RESTAURANT TABLES
ROOMS
SIMPLE ACCOUNTS
Although each table balance system runs independent of the other, sales information can be transferred to the other very simply.

TABLE ORDERING
By utilising tablets throughout your restaurant all ordering can take place at the table.  Operation is quick and ensures the accuracy of the order.  When incorporating remote printing the order is automatically printed in the kitchen again speeding up service.  

If you opt for product count down operation as part of your system, high ticket or limited item product inventory can be entered at the start of service ensuring that the waiter knows what items are available from the menu.

TABLE LAYOUT
The operation can either be via table number input or by using a schematic design of the restaurant layout.  

SPLIT TABLE / PAY DUTCH
At payment or during service tables can be split so that parties, pair or individuals can pay their part of the bill.

TRANSFER TABLE
During service table balances can be transferred to another table.

PAY AT TABLE
As part of the integration between Samtouch and Paymentsense “Pay At Table” feature, Debit or Credit card payments can be settled at the table using the Paymentsense Pay At Table EFT terminal.

INTEGRATION
We also offer integration to Table Booking and Hotel Reservation solutions.

 

 

DYNAMIC SCREENS

Samtouch “Dynamic Screens” is a massive time saver for busy restaurants with ever changing menu’s.  In simple terms every time you change an item on your menu this need to be represented on you POS system.  With “Dynamic Screens” new product additions couldn’t be simpler.  Create the product, enter the price and assign to the a product group or category. i.e Starter, Mains, fish dishes etc and then item will automatically display again that category.

If you are using Samtouch Office our cloud based management system, the product can be created on the cloud and will automatically appear on your system.

REMOTE PRINTING

Using remote printers ensures that orders coming from the kitchen & bar service areas are as per the order taken at the POS. Remote printer’s speed up operation, increase customer confidence and reduce wastage.

You can have multiple remote printers in your system to print orders at different service areas in your establichment such as cold prep, hot prep & bar service.

If your service area’s open at different stages of the day Samtouch can be configured to router orders to different remote printer’s.

PAYMENTS

SPLIT TENDER
Payment can be made across varying payment types.  Cash, Credit / Debit Card, Cheque etc.

CARD PAYMENTS
Integration to the main card card provider’s are standard for our Samtouch Platform.  We recommend PaymentSense as they have various options suitable for hospitality.  Either desktop payment at the POS terminal or alternatively and more commonly used in restaurant service “Pay at Table” mean’s you can still have full integration to your POS system but have the flexibility of customer’s making payment at the table.

PARTIAL PAYMENT
Take deposits and partial payments on layaway sales.

MOBILE & CONTACTLESS
Speed up your sales by accepting contactless payments including mobile NFC payments.

CUSTOM PAYMENT TYPE
Create custom buttons to accept cash, credit, debit, cheque or any other payment type you need.

 

CUSTOMERS

GENERAL
Customer retention and loyalty is key to a successful business.  Its easier and cheaper to maintain customers than to gain new ones, building customer relationships is fundimental to all businesses.
As part of our integration between Samtouch and Samtouch Office our cloud based back office solution, we have a number of options to maintain customer loyalty.

LOYALTY POINTS.
Loyalty points can be accrued against product purchases which can be redeemed against future purchases.  Varies levels of points can be accrued depending on what level the customer has achieved.

PRICE LEVELS
Different price levels can be set against different customer groups.  For example a platinuim customer may receive a lower price than a bronze customer.

CASH LESS
In certain hospitality sectors payment maybe taken in advance and the balance reduced as purchases are made.  Typical examples maybe school meals or members clubs.

CENTRAL DATABASE
Manage a single customer list across all your businesses and always keep customer data in sync for retrieval at point of sale

CUSTOMER PURCHASE HISTORY
Customer transactions are saved to their profile where you can view their purchase history, loyalty and account balances.

CUSTOMER PURCHASE HISTORY
Treat VIP customers with discounts or targeted emails, or use groups to manage employee or wholesale prices.

 

CUSTOMER & MEDIA DISPLAY

Our POS solutions have a number of customer display options.

2 line customer displays – display the sales transaction as the assistant is entering the sale.

9.7″ and 15″ customer displays are also available and have the added advantage of displaying promotional information or promotional videos. Special offer’s, theme nights, new products etc can be displayed to your customers.

Samtouch POS software has features built-in to enable you to quickly add promotional information that can be shown on the customer display.  Different information can be displayed at different times based on the in-built schedule. 

SET MENU'S & PROMOTIONS

A very powerful feature of Samtouch is the level of promotions and set menu algorithms that can be created very easily. Have you ever thought about doing a specific promotion but your current system is unable to handle it?  Well, Samtouch has many powerful features available that covers 95% of the types of promotions we’ve been asked to develop.  Whatever discounts are giving in your promotion the discount value will be proportioned across the items sold so you will still maintain the correct margin indicators.

Promotions can also be scheduled to only work at certain times of the day or one specific days.

Whatever promotions you have tried in the past why not try us out?  Contact us about the promotions you would like to do and we’ll let you know if Samtouch can cater for it. 

RECIPES

In Samtouch, recipes are a list of ingredients to make up either a part of a meal or the whole meal.  You can use multiple recipes to build up a meal and this will enable you to calculate the cost of the meal before setting your selling price.  If an ingredient cost increase Samtouch will identify that the cost has increased against required margin and you have the opportunity to increase your selling price.

As you sell your items the ingredient item stock will be decreased at the level you have specified in the recipe.

Stock wastage options are also available to write down any items and ingredients that have been disposed of.  Again, Samtouch will deal with the stock and also report any lost profit.

INVENTORY

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

PRICE LEVELS & SIZES

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

PRODUCT COUNT DOWN

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

MANAGEMENT REPORTING

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

RETAIL VERSION

GENERAL POINT OF SALE

LOCAL OPERATION
Samtouch works locally on your POS terminal and does not require a constant connection to the internet. If connection to the internet fails then your system will continue to operate.

FAST TRAINING
Samtouch has a simple user interface so staff training is easy

CUSTOM RECEIPT
Customize receipts with your logo. Choose whether to email or print receipts after a sale.

RETURNS, REFUNDS & STORE CREDIT
Refund past orders to store credit, gift cards, or back to the customer using the original payment method. These operations can be restricted to manager control, although each operation is retained against the individual operator.

DISCOUNTS
Discounts can be made against individual items or the whole sale.  Individual products can be disabled from any discount. These operations can be restricted to manager control, although each operation is retained against the individual operator.

POS HARDWARE

SAM4S POINT OF SALE TERMINALS
We are unique in the fact that we offer a total solution from Point Of Sale hardware thru to the software solution. All our systems are rigorously tested inline to ensure they are fully compatible. SAM4S offer a range of POS terminals which are stylish, reliable and cost effective.

HISENSE TABLETS
We recommend Hisense Windows tablets as they are designed to handle commercial operation will higher levels of ruggedness than consumer tablets.  Samtouch interface is identical on your POS systems and tablet, so there is not requirement for further training from tablet use.

POS PRINTERS
Whether it be receipt printing, remote kitchen printing or label printing, we offer a range of printer’s from SAM4S, Bixolon or Citizen. All printer’s we offer have all been tested with our solutions.

PROVEN TECHNOLOGY
Windows Operating Systems have been the back bone of EPOS hardware for many years and provide the highest level of functionality, flexibility and security.

OPERATORS

OPERATOR SIGN ON
There are a number of ways that operators can sign onto the system which is a balance of speed and security. There are no limits to the number of operators or waiter(ess) that can be assigned to your system.

  • Push button – Is the normal operation adopted for bar operation as it is the fastest operation with some level of operator analysis.  Using push button operation also has clerk interrupt built-in.  In simple terms one operator can start a sale and the sale can be interrupted during the sale for another operator to use the POS terminal.  
  • Dallas Operation – A unique key fob can be given to each operator so that their sales information can be monitored more accurately.  Dallas operation is very quick and is more secure.
  • Code Sign On – Each member of staff can be allocated with a unique code which increases security.  This is ideal for slower service operations but not recommended for fast service.
  • Magnetic Card Swipe – Not the most popular way to sign onto you EPOS system, but sometimes used in businesses with door entry or exit systems to utilise the same I.D card

CLERK INTERUPT
Clerk or operator interrupt is a great feature that speeds up service in bar environments for example. A bar waiter can start servicing the customer and inevitably the customer requires something else. The waiter can then “hold” the sale whilst another operator can use the terminal to carry out another customer sale. When the first waiter returns to the terminal and signs on the sales they started can be added too and then completed. The number of time the sale can be held is unlimited and any waiter can hold their sale again with no limitations.

MULTI TERMINAL INTERUPT
As above, but in a multi-terminal system the waiter can sign onto any terminal in the system and carry on the sale.  The system automatically sync’s all operator hold balances throughout the system

EXISTING BALANCE
When using Clerk Interupt, the balance that is outstanding against a waiter is displayed on their sign on button

BALANCE TRANSFER
As part of the Interupt operation a balance can be transferred to a Restaurant table or room

CUSTOMER RECEIPT
With all the holding of transactions going on in the system, you might think that the customer receipt will be garbage.  With Samtouch the customer receipt only shows the detailed items the customer has purchased.

TABLE MANAGEMENT

TABLE BALANCES
Samtouch offers a number of levels of table or balance tracking. For example you may wish to store balances for restaurant tables during the evening and then post balances to rooms. Up to four difference tracking systems are available in Samtouch which are all independent of each other. i.e
BAR TABLES
RESTAURANT TABLES
ROOMS
SIMPLE ACCOUNTS
Although each table balance system runs independent of the other, sales information can be transferred to the other very simply.

TABLE ORDERING
By utilising tablets throughout your restaurant all ordering can take place at the table.  Operation is quick and ensures the accuracy of the order.  When incorporating remote printing the order is automatically printed in the kitchen again speeding up service.  

If you opt for product count down operation as part of your system, high ticket or limited item product inventory can be entered at the start of service ensuring that the waiter knows what items are available from the menu.

TABLE LAYOUT
The operation can either be via table number input or by using a schematic design of the restaurant layout.  

SPLIT TABLE / PAY DUTCH
At payment or during service tables can be split so that parties, pair or individuals can pay their part of the bill.

TRANSFER TABLE
During service table balances can be transferred to another table.

PAY AT TABLE
As part of the integration between Samtouch and Paymentsense “Pay At Table” feature, Debit or Credit card payments can be settled at the table using the Paymentsense Pay At Table EFT terminal.

INTEGRATION
We also offer integration to Table Booking and Hotel Reservation solutions.

 

 

DYNAMIC SCREENS

Samtouch “Dynamic Screens” is a massive time saver for busy restaurants with ever changing menu’s.  In simple terms every time you change an item on your menu this need to be represented on you POS system.  With “Dynamic Screens” new product additions couldn’t be simpler.  Create the product, enter the price and assign to the a product group or category. i.e Starter, Mains, fish dishes etc and then item will automatically display again that category.

If you are using Samtouch Office our cloud based management system, the product can be created on the cloud and will automatically appear on your system.

REMOTE PRINTING

Using remote printers ensures that orders coming from the kitchen & bar service areas are as per the order taken at the POS. Remote printer’s speed up operation, increase customer confidence and reduce wastage.

You can have multiple remote printers in your system to print orders at different service areas in your establichment such as cold prep, hot prep & bar service.

If your service area’s open at different stages of the day Samtouch can be configured to router orders to different remote printer’s.

PAYMENTS

SPLIT TENDER
Payment can be made across varying payment types.  Cash, Credit / Debit Card, Cheque etc.

CARD PAYMENTS
Integration to the main card card provider’s are standard for our Samtouch Platform.  We recommend PaymentSense as they have various options suitable for hospitality.  Either desktop payment at the POS terminal or alternatively and more commonly used in restaurant service “Pay at Table” mean’s you can still have full integration to your POS system but have the flexibility of customer’s making payment at the table.

PARTIAL PAYMENT
Take deposits and partial payments on layaway sales.

MOBILE & CONTACTLESS
Speed up your sales by accepting contactless payments including mobile NFC payments.

CUSTOM PAYMENT TYPE
Create custom buttons to accept cash, credit, debit, cheque or any other payment type you need.

 

CUSTOMERS

GENERAL
Customer retention and loyalty is key to a successful business.  Its easier and cheaper to maintain customers than to gain new ones, building customer relationships is fundimental to all businesses.
As part of our integration between Samtouch and Samtouch Office our cloud based back office solution, we have a number of options to maintain customer loyalty.

LOYALTY POINTS.
Loyalty points can be accrued against product purchases which can be redeemed against future purchases.  Varies levels of points can be accrued depending on what level the customer has achieved.

PRICE LEVELS
Different price levels can be set against different customer groups.  For example a platinuim customer may receive a lower price than a bronze customer.

CASH LESS
In certain hospitality sectors payment maybe taken in advance and the balance reduced as purchases are made.  Typical examples maybe school meals or members clubs.

CENTRAL DATABASE
Manage a single customer list across all your businesses and always keep customer data in sync for retrieval at point of sale

CUSTOMER PURCHASE HISTORY
Customer transactions are saved to their profile where you can view their purchase history, loyalty and account balances.

CUSTOMER PURCHASE HISTORY
Treat VIP customers with discounts or targeted emails, or use groups to manage employee or wholesale prices.

 

CUSTOMER & MEDIA DISPLAY

Our POS solutions have a number of customer display options.

2 line customer displays – display the sales transaction as the assistant is entering the sale.

9.7″ and 15″ customer displays are also available and have the added advantage of displaying promotional information or promotional videos. Special offer’s, theme nights, new products etc can be displayed to your customers.

Samtouch POS software has features built-in to enable you to quickly add promotional information that can be shown on the customer display.  Different information can be displayed at different times based on the in-built schedule. 

SET MENU'S & PROMOTIONS

A very powerful feature of Samtouch is the level of promotions and set menu algorithms that can be created very easily. Have you ever thought about doing a specific promotion but your current system is unable to handle it?  Well, Samtouch has many powerful features available that covers 95% of the types of promotions we’ve been asked to develop.  Whatever discounts are giving in your promotion the discount value will be proportioned across the items sold so you will still maintain the correct margin indicators.

Promotions can also be scheduled to only work at certain times of the day or one specific days.

Whatever promotions you have tried in the past why not try us out?  Contact us about the promotions you would like to do and we’ll let you know if Samtouch can cater for it. 

RECIPES

In Samtouch, recipes are a list of ingredients to make up either a part of a meal or the whole meal.  You can use multiple recipes to build up a meal and this will enable you to calculate the cost of the meal before setting your selling price.  If an ingredient cost increase Samtouch will identify that the cost has increased against required margin and you have the opportunity to increase your selling price.

As you sell your items the ingredient item stock will be decreased at the level you have specified in the recipe.

Stock wastage options are also available to write down any items and ingredients that have been disposed of.  Again, Samtouch will deal with the stock and also report any lost profit.

INVENTORY

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

PRICE LEVELS & SIZES

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

PRODUCT COUNT DOWN

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

MANAGEMENT REPORTING

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

The Only POS Software You’ll Need

SAM4S POS Hardware in conjunction with Samtouch POS Software is the only Point Of Sale solution you will need.

Reliability

One of few turnkey solutions that are fully tested for compatibility between software and POS hardware.

Cost Effective

We work hard to offer a fully featured solution at the most competitive prices available on the market. 

Quality

Key South Korean manufacturer SAM4S 0ffer a wide range of Point of Sale terminals which are both style and quality. 

Full Installation

Demonstration and installation by leading independent Point Of Service System provider’s throughout the UK.

Customer Support

1st Line On-Site and On-line support available from your local System Provider. No call centres here!

Technology

Samtouch is developed on Microsoft .Net the latest technologies available from Microsoft.

Contact Us

For further information or details of your local systems providers. Why not speak to one of our knowledgable sales team who can offer you a wealth of information.